HP Wolf Pro Security Help

HP Wolf Pro Security Help > Status Messages

This page describes the messages you may see in the HP Wolf Pro Security Desktop Console, what they indicate, and what you need to do.

Threat Containment

HP Sure Click Pro may display the following states in the ‘Threat Containment’ section of the ‘Status’ page.

Waiting for HP Sure Click...
If HP Sure Click remains in this state try restarting your computer.
HP Sure Click is running
HP Sure Click is protecting you from websites and documents containing malware.
Enable HP Sure Click to protect your system
HP Sure Click is disabled. Select ‘Enable Threat Containment’ from the system tray icon menu to enable it.
HP Sure Click is not running
HP Sure Click is not running for some reason. Try restarting your computer.
HP Sure Click requires initialization
HP Sure Click has not been initialized. Try pressing the ‘Initialize’ button on the ‘Support’ page.
Checking HP Sure Click requirements...
This message may be shown briefly when HP Sure Click is starting.
Checking HP Sure Click status...
This message may be shown briefly when HP Sure Click is starting.
Checking for HP Sure Click updates...
HP Sure Click may need to download updates before it can run. Please wait for this process to complete.
Waiting to receive configuration
HP Sure Click needs to download configuration from the Controller before it can run. Please wait for this process to complete.
Failed to fetch configuration. Please check your network connection.
HP Sure Click needs to download configuration from the Controller before it can run. Please check that your computer is connected to the internet.
Please check that your computer is connected to the internet
HP Sure Click needs to download configuration from the Controller before it can run. Please check that your computer is connected to the internet.
HP Sure Click will be ready in a few minutes
HP Sure Click is preparing for use. Please wait for this process to complete.
Initialization in progress
HP Sure Click is capturing the computer's current system state. Please wait for this process to complete.
Initialization required / Initialization paused
HP Sure Click needs to capture the computer's current system state. This should happen when the system becomes idle. Alternatively you can press the ‘Initialize’ button on the ‘Support’ page to start this process.
Re-initialization in progress
HP Sure Click is capturing the computer's current system state. HP Sure Click is still running so you are still protected during this process.
Re-initialization required / Re-initialization paused
HP Sure Click needs to capture the computer's current system state. This should happen when the system becomes idle. Alternatively you can press the ‘Re-initialize’ button on the ‘Support’ page to start this process. HP Sure Click is still running so you are still protected during this process.
HP Sure Click requires a computer restart for an upgrade to take effect
Updates to HP Sure Click have been installed. Restart your computer to switch to the updated version.

HP Sure Click Pro may also show the following error messages in the ‘Threat Containment’ section of the ‘Status’ page.

HP Sure Click does not support this CPU
HP Sure Click does not support this CPU and therefore is unable to run.
HP Sure Click requires a VT-x capable system
The CPU does not support VT-x virtualization extensions (or equivalent) and therefore cannot run HP Sure Click.
HP Sure Click requires VT-x to be enabled
VT-x virtualization extensions (or equivalent) are disabled in the system BIOS. You need to enable VT-x in the system BIOS to allow HP Sure Click to run. See How to enable Virtualization Technology in the BIOS.
HP Sure Click requires Extended Page Tables (EPT) to be enabled
Extended Page Table virtualization extensions are disabled in the system BIOS. You need to enable EPT in the system BIOS to allow HP Sure Click to run.
Unsupported AMD CPU family
The computer has an AMD processor that is not supported by HP Sure Click.
HP Sure Click memory requirements have not been met
At least 4GB of physical memory must be present for HP Sure Click to run.
Not enough free memory. Please provide more by closing some programs.
HP Sure Click has detected that it is short of memory. Please close some programs to make more memory available.
Provide more free disk space and then restart the computer
HP Sure Click initialization requires at least 1.5GB of free space on the system disk. Please make sure 1.5GB of disk space is available and then restart the computer.
HP Sure Click is incompatible with systems using Gladinet
HP Sure Click is not compatible with Gladinet software.
HP Sure Click is active in another user session
HP Sure Click is not configured to support multiple users logged into the same computer at the same time.
HP Sure Click requires a computer restart to protect your system
The computer must be restarted before HP Sure Click will run.
HP Sure Click requires updates to support the installed version of Windows. Restart your computer to allow these updates to be installed.
HP Sure Click requires an additional component to support this version of Windows. The system must be restarted to allow this component to be installed.
HP Sure Click is unable to download updates required to support the installed version of Windows. Please check your internet connection.
HP Sure Click requires an additional component to support this version of Windows. The system has been unable to download the necessary components. Please check your system is connected to the internet and then wait for the download to complete.
HP Sure Click requires updates to support the installed version of Windows. Please wait for the updates to be installed.
HP Sure Click requires an additional component to support this version of Windows. Please wait for the system to complete installation of this component.
HP Sure Click requires updates to support the installed version of Windows
HP Sure Click requires an additional component to support this version of Windows.
No supported Windows language pack is installed
HP Sure Click requires one of the following Windows language packs to be installed: .
The user's Windows display language is not supported
HP Sure Click only supports the following Windows display languages: .
Restart the computer to install pending Windows updates
HP Sure Click cannot initialize because the computer needs to restart to apply Windows updates. Please restart the computer, wait for the updates to apply, and then press the ‘Initialize’ button to start the initialization process.
Windows Update is in progress
HP Sure Click cannot initialize because Windows update is in progress. Please wait for it to finish or restart the computer. Then press the ‘Initialize’ button to start the initialization process.
HP Sure Click requires the VBA component to be installed with Microsoft Office
HP Sure Click requires Visual Basic for Applications to be installed with Microsoft Office. Please install the VBA component and then press the ‘Initialize’ button to start the initialization process.
Office is not activated
HP Sure Click requires that Microsoft Office is activated. Please activate Microsoft Office and then press the ‘Initialize’ button to start the initialization process.
No supported Office UI language pack is installed
HP Sure Click requires one of the following Microsoft Office UI language packs to be installed: .
HP Sure Click is unable to support Hyper-V on this computer
To allow HP Sure Click to run, either disable Hyper-V or enable Windows Hypervisor Platform (see Windows Hyper-V Support).
HP Sure Click requires UEFI boot in order to support Hyper-V
UEFI boot was not detected. To allow HP Sure Click to run, either disable Hyper-V or enable Windows Hypervisor Platform (see Windows Hyper-V Support).
HP Sure Click requires Windows 10 or later in order to support Hyper-V
An unsupported operating system version was detected. Disable Hyper-V to allow HP Sure Click to run.
HP Sure Click does not support this CPU when Hyper-V is enabled
An unsupported CPU was detected. To allow HP Sure Click to run, either disable Hyper-V or enable Windows Hypervisor Platform (see Windows Hyper-V Support).
HP Sure Click requires the Secure Boot third party key in order to support Hyper-V
In the system BIOS open the ‘Secure Boot Configuration’ menu. Select ‘Enable MS UEFI CA key’ to allow HP Sure Click to run.
HP Sure Click requires a CPU capable of VMCS shadowing in order to support Hyper-V
The CPU does not support VMCS Shadowing. To allow HP Sure Click to run, either disable Hyper-V or enable Windows Hypervisor Platform (see Windows Hyper-V Support).
HP Sure Click failed to enable support for Hyper-V
Please contact HP Support to fix this issue.
Micro-virtualization blocked while enabling support for Hyper-V
Please contact HP Support to fix this issue.
BitLocker must be suspended before the computer is shutdown/restarted
You must suspend BitLocker before the computer is restarted. From the Windows Control Panel, select ‘BitLocker Drive Encryption’, then ‘Suspend Protection’.
HP Sure Click unable to configure the UEFI boot order when enabling support for Hyper-V
Please contact HP Support to fix this issue.
HP Sure Click unable to determine the boot device when enabling support for Hyper-V
Please contact HP Support to fix this issue.
Last initialization canceled
HP Sure Click's initialization process was canceled so did not complete.
Last initialization blocked
HP Sure Click was unable to complete the initialization process. Try pressing the ‘Initialize’ button on the ‘Support’ page to start the initialization process again. If that fails please contact HP Support.
Last initialization attempt failed
HP Sure Click was unable to complete the initialization process. Try pressing the ‘Initialize’ button on the ‘Support’ page to start the initialization process again. If that fails please contact HP Support.
Last initialization attempt unsuccessful
HP Sure Click was unable to complete the initialization process. HP Sure Click has previously initialized so is still able to protect you computer. Try pressing the ‘Re-initialize’ button on the ‘Support’ page to start the initialization process again.
Unsupported configuration. Please contact support.
Please contact HP Support to fix this issue.
Internal error, please restart the computer
To resolve this issue, restart the computer. If that does not resolve it please contact HP Support.
Micro-VM could not be loaded. Restart the computer and if the condition persists contact support.
A problem occurred which prevented HP Sure Click from correctly loading micro-VMs. Try restarting the computer and consult HP Support if the problem reoccurs.
The HP Sure Click installation has been corrupted and needs to be repaired
Some files are missing from the HP Sure Click installation. This may be a result of doing a Windows System Restore. Download and install the latest version of the product to fix the corruption - see Download Latest Version.

Malware Prevention

HP Sure Sense may display the following states in the ‘Malware Prevention’ section of the ‘Status’ page.

HP Sure Sense is running
HP Sure Sense is protecting you from malicious files.
Enable HP Sure Sense to protect your system
HP Sure Sense is disabled. Select ‘Enable Malware Prevention’ from the system tray icon menu to enable it.
HP Sure Sense will be ready in a few minutes
HP Sure Sense is preparing for use. Please wait for this process to complete.
HP Sure Sense requires a computer restart for an upgrade to take effect
Updates to HP Sure Sense have been installed. Restart your computer to switch to the updated version.
HP Sure Sense is not accessible
HP Sure Sense appears to be installed but HP Wolf Pro Security is unable to access it. Please try restarting your computer.
Failed to download updates
HP Sure Sense needs to download updates before it can run. Please check that your computer is connected to the internet.
Behavioral Protection is disabled because an incompatible product is present
To enable Behavioral Protection please remove any product which is known to be incompatible with it.
Waiting to receive configuration
HP Sure Sense needs to download configuration from the Controller before it can run. Please wait for this process to complete.
Failed to fetch configuration. Please check your network connection.
HP Sure Sense needs to download configuration from the Controller before it can run. Please check that your computer is connected to the internet.
Unknown Error
Please contact HP Support to fix this issue.

Identity Protection

HP Identity Protection may display the following states in the ‘Identity Protection’ section of the ‘Status’ page.

Identity Protection is running
HP Identity Protection is protecting you from identity theft attacks.
The HP Sure Click Secure Browsing extension appears to be disabled in your default browser. Please enable it.
When you open your default browser you may be prompted to enable the HP Sure Click Secure Browsing extension. In your default browser you can also select the Extensions menu item to open the Extensions page. Then locate the HP Sure Click Secure Browsing extension and enable it.
Threat Containment is not running. Please enable it or wait for it to start.
The HP Sure Click Secure Browsing extension requires HP Sure Click Pro to be running. If it is disabled then please enable it. If it is preparing for use then please wait for it to finish.
The HP Sure Click Secure Browsing extension is not supported by your default browser
The HP Sure Click Secure Browsing extension is available in HP Sure Click Secure Browser, Google Chrome, Mozilla Firefox and new Microsoft Edge. You can change your default browser to one of these by searching for ‘Default Web Browser’ in the Windows Start menu.
Identity Protection is unable to run
HP Identity Protection is not able to run. Please try restarting your computer.

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6 March 2021