HP Wolf Security includes the following components to protect your computer:
HP Sure Click secures your computer when you browse the Internet or view untrusted documents.
HP Sure Click opens websites and untrusted documents in micro-VMs (virtual machines). The micro-VM acts as a container that prevents malware from infecting your computer. If a website or document tries to infect your computer with malicious code, it will be contained within the micro-VM. This means your computer will not be infected. If you see malware attempting to run, close the browser tab or document to end the micro-VM session and destroy the malware.
HP Sure Click Secure Browser is protected by HP Sure Click. You can find HP Sure Click Secure Browser in the Windows Start menu or using the Windows search bar. When HP Sure Click Secure Browser is running, you can right-click the icon on the taskbar and select ‘Pin to taskbar’ so that it can be opened more quickly in future.
HP Sure Click allows PDF files to be viewed and Word documents to be edited.
HP Sure Sense uses artificial intelligence (AI) technology to prevent malware, zero-day attacks and Advanced Persistent Threats (APT) from harming your computer.
Any file that is copied, installed or downloaded to your computer is immediately scanned. This happens without needing you to launch or open the file.
Malicious files are quarantined before they can cause harm. Access to the file and execution of the file are blocked to protect your computer.
If you determine that a file can be trusted then you can restore it from quarantine. Files that are restored from quarantine will not be detected as malicious again.
The HP Wolf Security icon is located in the system tray, typically in the lower right corner of your computer screen. Right-click on the icon to show the menu options:
When the icon has a green dot, HP Wolf Security is running and no action is required.
When the icon has a grey dot, HP Wolf Security is preparing for use. It is not yet protecting your computer.
When the icon has a orange dot, HP Wolf Security is recommending that some action is taken. For example, one of the components may have been disabled. Open the HP Wolf Security Desktop Console to determine what action is required.
When the icon has a red dot, HP Wolf Security is indicating that an error has occurred. Open the HP Wolf Security Desktop Console to identify the problem.
The Desktop Console opens on the ‘Status’ page. This page shows the status of the different components of HP Wolf Security. Each component will display a status message if action is required. Click on the help icon by the message to show the relevant help information.
If HP Sure Sense is installed, the ‘Run Full Scan’ button will be displayed. Click on this button to scan the whole computer for malicious files. It is recommended that the computer is plugged in to a power socket during a full scan. The scan can be cancelled while it is running.
The page contains settings that affect the behaviour of HP Wolf Security.
Select the ‘Help To Protect Other Users’ option to share data with HP. This data will be used for diagnostics, to improve security across all HP devices, and to continually enrich the HP user experience. Thank you for participating in this program to provide a safe and secure experience. For more information on our privacy practices, see HP's Privacy Policy.
The ‘Exclusions’ page allows you to exclude some folders and processes from creating HP Sure Sense alerts. Sometimes other security software installed on a computer contains code that triggers alerts. These alerts can be prevented by excluding specific folders and executable files from being scanned. (User Account Control elevation may be required)
The ‘Restored Files’ page displays the files you have restored from quarantine and allows you to re-quarantine them.
If a website or document contains malicious content, it generates an entry in this page, showing that HP Wolf Security has protected your computer.
When HP Sure Click displays an alert, any malicious activity will be contained within the micro-VM. Closing the browser tab or document will destroy the micro-VM along with any malicious activity.
When HP Sure Sense displays an alert, the file it has identified will be moved to a quarantine area where it cannot be accessed, preventing it from causing harm.
Click the ‘...’ button on the alert to show what actions can be taken. The actions available will depend on the type of the alert:
Additional menu options are available if you click on the ‘Manage’ button (User Account Control elevation may be required).
This page includes features that might be needed when troubleshooting issues with the HP Support team.
When working with the HP Support team you may need to reference the software version number, the ‘Computer ID’ (unique identifier) and the ‘Application helper packs installed’ (extensions to HP Wolf Security).
The time that the Malware Prevention definitions were last updated is also shown. These definitions will update automatically. However you can click on the ‘Check For Updates’ button to make sure you have the latest definitions.
Click on the ‘Support Tools’ button to access additional controls (User Account Control elevation may be required):
Use ‘Enable logging’ to allow logging information to be recorded. HP may request that you enable this option to investigate an issue. A notification message will be shown each time you login to remind you that logging is enabled and to allow you to disable it. When enabling or disabling logging it is necessary to restart your computer for the change to fully take effect.
Pressing the ‘Send Report’ button creates a compressed file containing log information that is automatically sent to the HP Support team.
Before reporting a problem, please select the ‘Enable logging’ option and restart the computer. Then reproduce the problem so that the log files will contain the relevant information. A dialog box will be displayed for you to enter additional details about what problem you are seeing and when it occurs.
If there are significant operating system changes, you can press the ‘Re-initialize’ button to recapture the computer's current system state.
HP Sure Click Live View displays information about the website and document micro-VMs that are currently running. A screenshot of the webpage or document, the website domain or document file name, and the time it has been open are all shown. You can use Live View to check that a website or document has been opened in a micro-VM and that you are being protected.
HP Sure Click uses virtualization to protect your computer. See How to enable Virtualization Technology in the BIOS for details about how to enable it.
HP Sure Click includes support for systems running Windows Hyper-V. If HP Sure Click is unable to support Hyper-V on your computer then you may need to either disable Hyper-V or to enable Windows Hypervisor Platform. These Windows features can be modified by opening Control Panel from the Windows Start menu. Select ‘Programs and Features’ and then ‘Turn Windows features on or off’. HP Sure Click is able to make use of Windows Hypervisor Platform from Windows 10 build 18362 onwards.
HP Wolf Security Status Messages
Download the latest version of HP Wolf Security as an HP SoftPaq.
To uninstall HP Wolf Security search for ‘Add or remove programs’ in the Windows Start menu. Select ‘HP Wolf Security’ from the ‘Apps & features’ list. Press the ‘Uninstall’ button to uninstall the software.
6 March 2021